Beat the Cold advisors provide a first class, invaluable service for residents living across Staffordshire. Likely topics during a telephone call or a conversation may include:

Applying for free or low-cost insulation;

Using your heating system the best way – to reduce cost and waste;

Paying for fuel – finding the best tariff and switching companies;

The Warm Home Discount and Priority Service Registers;

Fuel debt;

Improving energy efficiency;

Referral to agencies that specialise in checking benefits;

Renewables, such as solar pv, solar thermal, heat pumps; and the ways to make them pay.

Home Energy Advice and Support Visit

All visits are by appointment only. Advisers are trained to give energy advice; they follow agency policies on safeguarding children and vulnerable adults; and they are all subject to an enhanced CRB check.

Support goes beyond advice, and can include:

• Looking for the best way to pay for fuel that suits the household;
• Checking meter readings and bills;
• Negotiating with fuel companies over debts and payments;
• Referral to other schemes;
• Getting all the paperwork together and helping to write letters;
• Returning to check progress.