Our service

Your energy adviser rang my gas/electricity provider and got my standing charges reduced per month. I was over £300 in credit and they hadn’t informed me.

Beat the Cold advisors provide a first class, invaluable service for residents living across Staffordshire. Likely topics during a telephone call or a conversation may include:

  • Applying for free or low-cost insulation;
  • Using your heating system the best way – to reduce cost and waste;
  • Paying for fuel – finding the best tariff and switching companies;
  • The Warm Home Discount and Priority Service Registers;
  • Fuel debt;
  • Improving energy efficiency;
  • Referral to agencies that specialise in checking benefits;
  • Renewables, such as solar pv, solar thermal, heat pumps; and the ways to make them pay.

Home Energy Advice and Support Visit

All visits are by appointment only. Advisers are trained to give energy advice; they follow agency policies on safeguarding children and vulnerable adults; and they are all subject to an enhanced CRB check.

Support goes beyond advice, and can include:

  • Looking for the best way to pay for fuel that suits the household;
  • Checking meter readings and bills;
  • Negotiating with fuel companies over debts and payments;
  • Referral to other schemes;
  • Getting all the paperwork together and helping to write letters;
  • Returning to check progress.