We urge anyone struggling to heat their home to get in touch with us now. We aim to help people stay where they want to be – warm and well at home. Our helpline is open Monday to Friday, 9 am to 4.30 pm, either 0800 389 2258 or 01782 683813. Outside these hours callers can leave a message for staff to call them back.

Funding for heating repairs is only available until 31 March, and funding is limited, so ring us now to see if we can help.

We can help with:

  • heating repairs and replacement
  • switching to the best fuel company and tariff
  • checking bills and meters
  • negotiating with fuel companies
  • finding discounts and extra support

Our expert advisers are out every day, talking to people in their homes, helping them to afford the warmth they need. Only last week we helped a client to save £540 a year on their fuel bills.

“For some households, losing heating and hot water is a crisis that can damage health and everyone from a frail older person, perhaps living on their own, to young families on a low fixed budget,” explains Martin Chadwick, Chief Officer of the charity since it was formed in 1999. “When their heating and hot water fail, they need help quickly from an organisation they can trust and afford. Beat the Cold can help with the cost of repairs where health is at risk from a cold home.”

Supported by Staffordshire County Council, Stoke-on-Trent City Council and Western Power Distribution, we source reliable contractors and can often fund most or all of the cost of the repairs. We have also purchased extra emergency heaters to lend to households whose heating has broken down.

NHS community services agree that a warm home is a major factor in keeping people well and preventing admission to hospital.

“Lack of heat and power can have a major impact on health outcomes, particularly for people with long term conditions,” explains Rose Goodwin, interim Director of Nursing and Quality at Staffordshire and Stoke on Trent Partnership NHS Trust which provides health and social care in people’s homes and communities. “We are encouraging our staff to signpost people at risk to organisations like Beat the Cold who really can help transform what can be a bleak situation. Getting help as early as possible is so important.

Recently, Beat the Cold helped a woman in her 80’s by lending a heater and fixing two faults with her central heating. Another local resident suffering with terminal cancer was also quickly helped to get their heating and hot water working again which was essential to remaining at home.

“We can make the difference between having to stay in hospital and going home.”